Unified Service Catalogue
Every G2C service in one place, with guided, plain-language application flows.
- Single sign-on for all services
- Eligibility guidance before applying
- Document checklists per service
- Bilingual content and accessible design
Citizen Service Platform Development
We design and build citizen service platforms that let the public apply for, track and receive government services online, with secure identity, payments and status updates.
A citizen service platform is a single online front door where the public can find, apply for, pay for and track government services. Affix Center builds these platforms for government bodies, welfare corporations and local bodies, mobile-first and with WhatsApp and SMS updates so citizens are never left guessing.
The challenge
Problems we solve
- Citizens queue at offices for services that could be delivered online
- Each service lives on a different website with a different login
- Applicants cannot see where their application is stuck
- Help desks are flooded with 'what is my status?' calls
Our capabilities
What we deliver
Applications, Payments & Tracking
Apply, pay and follow progress without visiting an office.
- Online forms with smart validation
- Integrated payment gateways and receipts
- Real-time application status
- Downloadable certificates and acknowledgements
WhatsApp, SMS & Email Engagement
Proactive updates on the channels citizens already use.
- Status alerts at every stage
- WhatsApp citizen support flows
- OTP-based secure login
- Reminders for pending documents
Back-Office Processing
The officer side that makes the public side work.
- Desk-wise work queues
- Verification and approval workflows
- SLA tracking under service guarantee acts
- Grievance handling and escalation
Our approach
How we deliver Citizen Service Platform Development
A structured, transparent engagement with clear checkpoints at every stage.
Discover & document
- Stakeholder workshops with the department
- As-is process and rule mapping
- Scope, SRS and acceptance criteria signed off
Design for compliance
- GIGW-aligned, accessible, bilingual UI
- Role, approval and audit model
- Security architecture ready for NIC/CERT-In audit
Build & integrate
- Agile sprints with demos to officers
- Payment, SMS, email and WhatsApp integrations
- UAT with real users and data migration
Launch & sustain
- Security audit support and go-live
- Officer and operator training
- Hosting, AMC and change requests
Technology & standards
- React / Next.js
- Node.js
- PostgreSQL
- WhatsApp Business API
- SMS & email gateways
- Payment gateways
- Mobile-responsive PWA
Industries we serve
- State government departments
- Welfare & development corporations
- Public sector undertakings
- Urban local bodies
- Boards, authorities & commissions
Who it is for
- Government bodies delivering services to citizens
- Welfare corporations and boards
- Urban local bodies and municipal corporations
- Departments implementing right-to-service timelines
Why Affix Center
Mumbai team, India-wide delivery
We work out of Lower Parel, Mumbai and deliver for clients across India, on-site when it matters and remotely when it does not.
In business since 2014
A decade of building and running systems for government bodies, enterprises and growing businesses.
ISO certified processes
Delivery run on ISO 9001, ISO 27001 and ISO 20000 certified processes for quality, information security and IT service management.
One partner, end to end
Strategy, build, hosting, security and support from one accountable team - no hand-offs between vendors.
Let's discuss your Citizen Service Platform Development requirement
Tell us what you need and our team will get back to you within 2 business days.
Frequently asked questions
What is a citizen service platform?
It is a single online portal where citizens can discover government services, apply, upload documents, pay fees and track their application, with the officer back-office that processes those applications.
Can citizens use it on mobile?
Yes. Platforms are mobile-first and work on low-bandwidth connections, with WhatsApp and SMS as alternate channels.
Is the data secure?
Yes. We build on ISO 27001 certified processes and prepare the platform for government security audits before go-live.
Can existing services be added gradually?
Yes. Most platforms launch with the highest-volume services and add the rest in phases, all under one login and design.
Where is Affix Center based, and where do you deliver?
Our office is in Lower Parel, Mumbai (Mathurdas Mill Compound, A-101, 1st Floor, Todi Building, Mumbai 400013). We deliver for clients across India, on-site where it matters and remotely otherwise.
How do I start a conversation?
Call +91 98700-61247, email admin@affixcenter.com, or use the contact form; our team replies within 2 business days.