Single Point of Contact
One helpdesk for every IT issue.
- Phone, email, portal and WhatsApp
- Defined support hours or 24/7
- User-friendly communication
- Multi-location coverage
Helpdesk Support Services
Affix Center runs a single IT helpdesk for your organisation - one place to report any issue - with tracked tickets, clear response times and friendly support.
Helpdesk support services give staff a single point of contact for every IT problem - by phone, email, portal or WhatsApp - with each issue logged, prioritised and resolved within agreed response times. Affix Center runs helpdesks on ISO 20000 certified service management processes, with remote support across India and on-site support in Mumbai.
The challenge
Problems we solve
- Staff unsure who to call when something breaks
- Issues reported by WhatsApp and corridor chats, then forgotten
- No data on recurring problems or response times
- In-house IT person overwhelmed with small requests
Our capabilities
What we deliver
Ticketing & SLAs
Nothing forgotten, everything measured.
- Every request logged and tracked
- Priority-based response times
- Escalation matrix
- User satisfaction feedback
Remote & On-Site Resolution
Fixed fast, wherever the problem is.
- Remote desktop support
- On-site engineers in Mumbai
- Device and software installation
- User onboarding and offboarding
Reporting & Problem Management
Fewer repeat issues over time.
- Monthly ticket and SLA reports
- Root-cause analysis
- Knowledge base
- Improvement recommendations
Our approach
How we deliver Helpdesk Support Services
A structured, transparent engagement with clear checkpoints at every stage.
Onboard
- Audit devices, servers and network
- Document assets and access
- Agree SLAs and escalation matrix
Stabilise
- Fix priority issues and risks
- Set up monitoring and backups
- Standardise configurations
Support
- Helpdesk, remote and on-site support
- Preventive maintenance
- Patch and security management
Review
- Monthly SLA and ticket reports
- Capacity and refresh planning
- Continuous improvement
Technology & standards
- ITSM ticketing (Freshservice / Zoho Desk / GLPI)
- Remote support tools
- Microsoft 365 / Google Workspace
- Active Directory / Entra ID
- Endpoint management (RMM)
Industries we serve
- Corporate offices
- Government departments
- Banking, financial services & insurance
- Pharma & healthcare
- Education
- Manufacturing
Who it is for
- Offices without a dedicated IT team
- Companies with an overloaded in-house IT person
- Multi-branch organisations
- Businesses needing measurable IT support SLAs
Why Affix Center
Mumbai team, India-wide delivery
We work out of Lower Parel, Mumbai and deliver for clients across India, on-site when it matters and remotely when it does not.
In business since 2014
A decade of building and running systems for government bodies, enterprises and growing businesses.
ISO certified processes
Delivery run on ISO 9001, ISO 27001 and ISO 20000 certified processes for quality, information security and IT service management.
One partner, end to end
Strategy, build, hosting, security and support from one accountable team - no hand-offs between vendors.
Let's discuss your Helpdesk Support Services requirement
Tell us what you need and our team will get back to you within 2 business days.
Frequently asked questions
What are helpdesk support services?
They provide staff with one place to report IT problems and requests, with every issue ticketed, prioritised and resolved within agreed response times.
Do you offer on-site support?
Yes, in Mumbai, with remote support across India.
Can support be 24/7?
Yes. Support hours are agreed in the contract, from business hours to 24/7.
How do we measure the service?
Through monthly reports on ticket volumes, response and resolution times, and user satisfaction.
Where is Affix Center based, and where do you deliver?
Our office is in Lower Parel, Mumbai (Mathurdas Mill Compound, A-101, 1st Floor, Todi Building, Mumbai 400013). We deliver for clients across India, on-site where it matters and remotely otherwise.
How do I start a conversation?
Call +91 98700-61247, email admin@affixcenter.com, or use the contact form; our team replies within 2 business days.