Hardware maintenance
Desktops, laptops, printers and peripherals kept in working order.
IT AMC Services in Mumbai
Our IT AMC services in Mumbai cover annual maintenance contracts for hardware, networking, servers and software, with on-site and remote support that keeps your office running.
IT AMC Services in Mumbai: Overview
An IT AMC (annual maintenance contract) gives your office a dedicated team for keeping computers, networks, servers and software healthy - for a predictable yearly cost instead of emergency call-outs.
Affix Center provides AMC for offices in Mumbai with on-site visits, and remote support for offices across India.
Who Our IT AMC Services Are For
- Offices without a full-time IT team
- Businesses with multiple branches that need consistent support
- Organisations whose current vendor is slow to respond
- Teams that want preventive maintenance, not just break-fix
What Our IT AMC Services Include
Network support
Routers, switches, Wi-Fi and firewalls monitored and maintained.
Server support
Server health checks, updates and backup monitoring.
Software support
Operating systems, email and business applications.
Preventive maintenance
Scheduled visits and checks that catch problems early.
Helpdesk
A single point of contact for every IT issue, on-site or remote.
Our IT AMC Process
IT audit
An inventory and health check of your current setup.
You receive: An inventory and health check of your devices, servers and network, with your assets and access documented.
Proposal
An AMC scope and service levels that fit your office.
You receive: An AMC scope with service levels and an escalation matrix, agreed with you.
Onboard
Documentation, access and monitoring set up.
You receive: Documentation, access and monitoring in place, with backups set up and priority issues fixed first.
Maintain
Preventive visits plus on-call support.
You receive: Scheduled preventive visits, on-call support and a single point of contact for every IT issue.
Review
Periodic reports and recommendations.
You receive: Monthly SLA and ticket reports, capacity and refresh planning, and recommendations.
Technologies and Standards We Use for IT AMC
- Helpdesk and endpoints
- Freshservice, Zoho Desk or GLPI ticketing
- Remote support and endpoint management (RMM)
- Microsoft 365 and Google Workspace
- Active Directory / Entra ID
- Servers and backups
- Windows Server
- Linux (Ubuntu, RHEL)
- VMware and Hyper-V
- Veeam
- Network and monitoring
- Cisco, Fortinet, Sophos, Ubiquiti and Aruba
- Zabbix, Prometheus and Grafana, PRTG
- SNMP
- Standards
- ISO 20000 IT service management
- ISO 9001 quality management
- ISO 27001 information security
Relevant IT AMC Work
Three case studies that include an audit, a network build or an AMC contract.
Pegasus International
An owner-authorised audit of company devices and business email across three offices confirmed how confidential data was leaving the business. The company then appointed Affix Center for e-security and an AMC contract.
Quest Immigration
IT infrastructure and network security for an overseas education firm, growing from one office in Mumbai to a network across three countries linked by VOIP over VPN. We monitor and support it under an AMC agreement.
Secutech Automation
An audit of every device on the office network, followed by a layered network design from ISP and firewall to switches, Wi-Fi, access control and CCTV. We have worked with the company since 2015.
Why Choose Affix Center for IT AMC
Mumbai team, India-wide delivery
Our team works out of Lower Parel, Mumbai and delivers for clients across India, on-site when it matters and remotely when it does not.
In business since 2014
A decade of building and running systems for government bodies, enterprises and growing businesses.
ISO certified processes
Delivery run on ISO 9001, ISO 27001 and ISO 20000 certified processes for quality, information security and IT service management.
One partner, end to end
Strategy, design, development, hosting, security and support from one accountable team - no hand-offs between vendors.
IT AMC Services FAQs
What does an IT AMC cover?
Typically preventive maintenance and support for hardware, networking, servers and software. The exact scope and response times are agreed in the contract.
Do you provide on-site support?
Yes, for offices in Mumbai. Offices elsewhere in India are supported remotely, with on-site visits arranged as needed.
Is the cost fixed?
The AMC fee is fixed for the year. Replacement parts and new equipment are quoted separately unless included in your plan.
Can you take over from our current vendor?
Yes. We start with an audit of your setup and handle the transition.
Is your AMC delivered on ISO-certified processes?
Yes. Support and maintenance run on ISO 20000 certified IT service management processes, with ISO 9001 quality management and ISO 27001 information security.
Do you also cover network devices and firewalls?
Yes. Routers, switches, Wi-Fi access points and firewalls are within AMC scope, monitored and maintained alongside servers and endpoints.
Can support run 24/7?
Yes. Support hours are agreed in the contract, from business hours to 24/7.
Do you look after servers and backups?
Yes. We manage Windows and Linux servers, physical, virtual and cloud, including patching, backups and regular restore tests.
Do you handle security patching and endpoint protection?
Yes. Patch and security management, endpoint protection and access management are part of our managed IT support.
Can you work alongside our own IT team?
Yes. We can provide full outsourced IT or co-managed support that fills specific gaps.
Where is Affix Center based, and where do you work?
Our office is in Lower Parel, Mumbai (Mathurdas Mill Compound, A-101, 1st Floor, Todi Building, Mumbai 400013). We deliver for clients across India, on-site where it matters and remotely otherwise.
How do I get in touch?
Call +91 98700-61247 or email admin@affixcenter.com. You can also use the contact form and we will reply within 2 business days.
Let's discuss your requirement
Tell us what you need and our team will get back to you within 2 business days.