Enterprise IT Support

We provide end-to-end IT support for enterprises - devices, networks, servers and software - so your people stay productive and your systems stay reliable.

Managed IT ServicesEnterprise IT Support

Enterprise IT support is a comprehensive managed service covering everything employees and systems need to keep working: end-user devices, networks, servers, Microsoft 365 or Google Workspace, security and vendor coordination. Affix Center delivers it under agreed SLAs on ISO 20000 certified processes, with a dedicated account team.

The challenge

Problems we solve

  • Several IT vendors and no one accountable for the whole
  • IT support that cannot keep pace with growth across locations
  • Security, licences and assets poorly tracked
  • Leadership with no visibility of IT service quality

Our capabilities

What we deliver

End-User Support

Productive employees, wherever they work.

  • Desktop, laptop and mobile support
  • Microsoft 365 / Google Workspace
  • Printer and peripheral support
  • Onboarding and offboarding

Infrastructure Support

The systems behind the desk.

  • Network and Wi-Fi management
  • Server and storage support
  • Backup and recovery
  • Cloud services administration

Security & Asset Management

Know what you have and keep it safe.

  • Asset and licence tracking
  • Endpoint protection
  • Patch compliance
  • Access management

Governance & Vendor Management

One accountable partner.

  • Dedicated account manager
  • SLA and service reviews
  • Vendor and ISP coordination
  • IT budgeting and refresh planning

Our approach

How we deliver Enterprise IT Support

A structured, transparent engagement with clear checkpoints at every stage.

Onboard

  • Audit devices, servers and network
  • Document assets and access
  • Agree SLAs and escalation matrix

Stabilise

  • Fix priority issues and risks
  • Set up monitoring and backups
  • Standardise configurations

Support

  • Helpdesk, remote and on-site support
  • Preventive maintenance
  • Patch and security management

Review

  • Monthly SLA and ticket reports
  • Capacity and refresh planning
  • Continuous improvement

Technology & standards

  • ITSM platforms
  • Microsoft 365 & Intune
  • Google Workspace
  • RMM & endpoint management
  • EDR / antivirus
  • Asset management tools

Industries we serve

  • Corporate offices
  • Government departments
  • Banking, financial services & insurance
  • Pharma & healthcare
  • Education
  • Manufacturing

Who it is for

  • Mid-size and large enterprises
  • Multi-location organisations
  • Companies consolidating several IT vendors
  • Regulated businesses needing documented IT controls

Why Affix Center

Mumbai team, India-wide delivery

We work out of Lower Parel, Mumbai and deliver for clients across India, on-site when it matters and remotely when it does not.

In business since 2014

A decade of building and running systems for government bodies, enterprises and growing businesses.

ISO certified processes

Delivery run on ISO 9001, ISO 27001 and ISO 20000 certified processes for quality, information security and IT service management.

One partner, end to end

Strategy, build, hosting, security and support from one accountable team - no hand-offs between vendors.

Let's discuss your Enterprise IT Support requirement

Tell us what you need and our team will get back to you within 2 business days.

Contact UsCall +91 98700-61247

Frequently asked questions

What is enterprise IT support?

It is a comprehensive managed service that supports end users, devices, networks, servers, cloud tools and security for an organisation under agreed service levels.

Can you work alongside our internal IT team?

Yes. We can provide full outsourced IT or co-managed support that fills specific gaps.

Do you support multiple offices?

Yes, with remote support across India and on-site support in Mumbai, plus partner coverage where needed.

What certifications do you hold?

ISO 9001, ISO 27001 and ISO 20000 for quality, information security and IT service management.

Where is Affix Center based, and where do you deliver?

Our office is in Lower Parel, Mumbai (Mathurdas Mill Compound, A-101, 1st Floor, Todi Building, Mumbai 400013). We deliver for clients across India, on-site where it matters and remotely otherwise.

How do I start a conversation?

Call +91 98700-61247, email admin@affixcenter.com, or use the contact form; our team replies within 2 business days.