Configurable Approval Workflows
Multi-level approvals that match the department's delegation of powers.
- Drag-and-configure approval chains
- Conditional routing by amount, region or type
- Auto-escalation on SLA breach
- Delegation during leave
Government Workflow Automation
Affix Center automates government workflows - approvals, file movement, scheme processing and inter-department hand-offs - replacing paper trails with auditable digital processes.
Government workflow automation replaces paper files and manual hand-offs with digital processes that route work to the right desk, enforce approval rules and record every action. Affix Center builds these systems so departments can see pendency in real time, meet service timelines and answer audit questions instantly.
The challenge
Problems we solve
- Physical files move slowly between desks and sometimes go missing
- No visibility into where an application or file is pending
- Service timelines missed because nothing tracks the clock
- Audit and RTI queries take days to answer
Our capabilities
What we deliver
e-File & Document Movement
Digital file tracking across desks and departments.
- Noting and drafting on digital files
- Inward/outward register
- Inter-department forwarding
- Complete movement history
Scheme & Application Processing
Structured processing for high-volume applications.
- Scrutiny checklists per stage
- Document verification queues
- Bulk approvals with controls
- Rejection reasons and resubmission
Pendency Dashboards & MIS
Live visibility for officers and leadership.
- Desk and officer-wise pendency
- Ageing and SLA compliance reports
- Throughput trends
- Drill-down from state to district
Our approach
How we deliver Government Workflow Automation
A structured, transparent engagement with clear checkpoints at every stage.
Discover & document
- Stakeholder workshops with the department
- As-is process and rule mapping
- Scope, SRS and acceptance criteria signed off
Design for compliance
- GIGW-aligned, accessible, bilingual UI
- Role, approval and audit model
- Security architecture ready for NIC/CERT-In audit
Build & integrate
- Agile sprints with demos to officers
- Payment, SMS, email and WhatsApp integrations
- UAT with real users and data migration
Launch & sustain
- Security audit support and go-live
- Officer and operator training
- Hosting, AMC and change requests
Technology & standards
- Workflow / BPM engine
- React
- Node.js / Java
- PostgreSQL
- Document management
- Digital signature (DSC) integration
- SMS & email alerts
Industries we serve
- State government departments
- Welfare & development corporations
- Public sector undertakings
- Urban local bodies
- Boards, authorities & commissions
Who it is for
- Departments with multi-level approval processes
- Corporations processing schemes and applications
- Offices moving from paper files to e-governance
- Leadership that needs real-time pendency visibility
Why Affix Center
Mumbai team, India-wide delivery
We work out of Lower Parel, Mumbai and deliver for clients across India, on-site when it matters and remotely when it does not.
In business since 2014
A decade of building and running systems for government bodies, enterprises and growing businesses.
ISO certified processes
Delivery run on ISO 9001, ISO 27001 and ISO 20000 certified processes for quality, information security and IT service management.
One partner, end to end
Strategy, build, hosting, security and support from one accountable team - no hand-offs between vendors.
Let's discuss your Government Workflow Automation requirement
Tell us what you need and our team will get back to you within 2 business days.
Frequently asked questions
What is government workflow automation?
It is software that digitises the movement of files and applications through a department - routing, approvals, escalations and records - so work moves faster and every step is auditable.
Can workflows be changed without a developer?
Yes. Approval chains and SLAs are configurable by administrators once the platform is live.
Do you provide reporting for senior officers?
Yes. Role-based dashboards and MIS reports show pendency, ageing and performance at a glance.
Can it work alongside our existing systems?
Yes. We integrate with existing portals, databases and messaging so automation fits around what already works.
Where is Affix Center based, and where do you deliver?
Our office is in Lower Parel, Mumbai (Mathurdas Mill Compound, A-101, 1st Floor, Todi Building, Mumbai 400013). We deliver for clients across India, on-site where it matters and remotely otherwise.
How do I start a conversation?
Call +91 98700-61247, email admin@affixcenter.com, or use the contact form; our team replies within 2 business days.